Refund policy

Returns & Refund Policy

At Taylor B, we want you to be happy with your order. If you have changed your mind about your purchase, we offer a 7-day return period from the date you receive your order, subject to the conditions below.

Change-of-Mind Returns

To be eligible for a change-of-mind return, the item must be returned:

  • Unworn and unused

  • Unwashed and in its original condition

  • Free from makeup, deodorant, perfume, stains or other marks

  • With all original tags attached

  • In its original packaging, where applicable

For hygiene reasons, activewear that has been worn, washed or soiled cannot be accepted as a change-of-mind return.

To request a return, please email info.taylorb@icloud.com within 7 days of receiving your order. Please include your order number and the item(s) you would like to return.

Once your return has been approved, we will provide you with the return instructions.

For change-of-mind returns, the customer is responsible for the cost of returning the item to Taylor B.

Incorrect, Damaged or Defective Items

Please inspect your order when you receive it. If you receive an incorrect item, or an item is damaged or defective, please contact us at info.taylorb@icloud.com as soon as reasonably possible.

Please include your order number and clear photos of the issue so that we can assess it.

Where a product is defective, unsafe, not of acceptable quality, does not match its description, or otherwise falls under your rights in terms of the Consumer Protection Act 68 of 2008, Taylor B. will provide the applicable remedy required by law.

Where a return is required because of a defect, incorrect item or other issue covered by the Consumer Protection Act, the return will be handled at Taylor B.'s cost where required by law.

Consumer Protection Act

Nothing in this policy limits or removes any rights you have under the Consumer Protection Act 68 of 2008 or any other applicable South African law.

Where applicable, consumers have statutory rights relating to goods that are defective, unsafe, of poor quality, unsuitable for their intended purpose, or not what was agreed or described. These rights are separate from our voluntary 7-day change-of-mind return policy.

Sale Items

Sale items are eligible for returns where required by the Consumer Protection Act.

For change-of-mind returns, sale items may only be returned if they meet the requirements set out under our Change-of-Mind Returns section.

Exchanges

If you would like to exchange an item for a different size or colour, please contact us at info.taylorb@icloud.com.

Exchanges are subject to stock availability and the item meeting the applicable return requirements.

Refunds

Once we receive and inspect your returned item, we will confirm whether your return has been approved.

Where a refund is due, it will be processed to the original payment method used for the purchase. Your bank or payment provider may take additional time to reflect the refund.

For approved change-of-mind returns, the original shipping fee is non-refundable unless otherwise required by law.

Contact Us

If you have any questions about returns, refunds or exchanges, please contact us:

Email: info.taylorb@icloud.com