FAQ

Taylor B. is a South African activewear and Pilates brand created around movement, confidence and feeling good in what you wear. We focus on comfortable, flattering pieces that you can wear for Pilates, workouts or simply as part of your everyday wardrobe.

TAYLOR B. was created to bring together activewear that feels comfortable, looks good and makes you feel confident. We wanted pieces that work for your workouts but can also fit effortlessly into your everyday style.

Taylor B. is a South African brand. We currently ship orders within South Africa.

For any questions, you can contact us at info.taylorb@icloud.com. We're always happy to help.

To keep your pieces looking and feeling their best, we recommend:

• Machine wash on a cold or gentle cycle
• Wash with similar colours
• Turn garments inside out before washing
• Use a mild detergent
• Do not use bleach
• Avoid fabric softener
• Do not tumble dry
• Air dry naturally and keep away from high heat

Wipe the mat down with a soft, damp cloth after use. For a deeper clean, use a small amount of mild soap diluted with water. Avoid harsh chemicals, bleach and abrasive cleaning products. Allow the mat to air dry completely before rolling or storing it.

At TAYLOR B, we take pride in the quality of our products. If the printing or labelling on your item comes off or begins to peel within 14 days of normal use, we will reprint or label free of charge.

To qualify, the item must have been used and cared for according to our recommended care instructions. This guarantee does not cover damage caused by incorrect washing, excessive heat, ironing directly over the print or label, harsh chemicals, misuse or general wear and tear.

If you experience an issue within the 14-day period, please contact us with your order number and clear photographs of the affected area. We will assess the issue and if approved, arrange the reprinting or replacement at no additional cost.

Orders are processed and shipped as soon as possible. Delivery times may vary depending on your location and courier service. You’ll receive tracking information once your order has been shipped.

Shipping costs are calculated at checkout based on your delivery address. The customer is responsible for the shipping cost unless a free-shipping promotion is running.

Yes, local collection may be available by special request. Please email info.taylorb@icloud.com before placing your order to enquire about availability and collection arrangements.

Once your collection has been confirmed, we’ll provide you with the relevant collection details and instructions.

Orders placed on a Friday will be processed and shipped on the next business day. Orders placed after business hours, on weekends (Saturday/Sunday) or on public holidays will be processed on the following business day.

Please note that weekends and public holidays are not considered business day.

Our activewear is generally true to size and designed with a snug, flattering fit that hugs the body. Our fabrics have plenty of stretch, allowing you to move comfortably while still giving you a supportive feel.

If you prefer a slightly looser fit or are between sizes, we recommend sizing up.

For the best fit, we recommend checking the size guide on each product page before placing your order. If you’re unsure about your size, feel free to contact us at info.taylorb@icloud.com and we’ll be happy to help.

Yes. We offer a 7-day change-of-mind return period, subject to our return policy. Items must be unworn, unused, unwashed and in their original condition.

Please contact us at info.taylorb@icloud.com as soon as possible (within 7 days of purchase) with your order number and photos of the issue, and we'll assist you.

We accept secure online payments through Yoco. You can pay using supported Visa and Mastercard debit or credit cards, as well as other payment methods available at checkout.